Contact Supervision & Family Support Services

Supervised Contact

Familia Hub supervised contact services provide a fully monitored environment where a trained practitioner remains present throughout the session.. This level of supervision is designed to ensure that children experience safe, positive and meaningful interactions with family members. Practitioners observe, support and intervene when necessary to maintain safety and emotional wellbeing. Each session is recorded in a clear, detailed and court‑ready format, capturing the quality of interaction, the child’s presentation and any safeguarding considerations.

Supported Contact

Our supported contact services are suitable for families where risks are lower but professional oversight is still required.

Our practitioners remain available throughout the session but do not remain in close proximity unless needed. This approach allows children and parents to interact more naturally while still ensuring that support and guidance are accessible. It is often used as a step‑down from supervised contact or where parents require light‑touch assistance to maintain positive routines and communication.

Virtual Contact

Familia Hub virtual contact services offer a safe and flexible alternative when in‑person sessions are not possible or appropriate.

Using secure online platforms, children are able to maintain relationships with family members in a structured and supported way. Practitioners facilitate the session, ensuring that communication remains positive, child‑focused and appropriate. This service is particularly valuable for families separated by distance, illness or court‑directed restrictions.

Handover Services

Our handover services provide a neutral and conflict‑free transition between parents or carers.

This service is designed to minimise stress for children, particularly in situations where communication between adults is strained or where safeguarding concerns exist. Practitioners manage the exchange calmly and professionally, ensuring that children move safely between households without being exposed to conflict or tension.

Community Based Contact

Familia Hub community‑based contact services take place in parks, cafés, soft‑play centres or other community venues.

This approach encourages natural interaction and allows children to experience everyday activities with their family members. Practitioners remain present and attentive, ensuring that the environment remains safe and that the child’s emotional needs are prioritised throughout.

Home Based Contact

Our home‑based contact services are offered following a thorough risk assessment and is designed to support natural routines within the family home.

This type of contact allows practitioners to observe parenting capacity in a familiar environment and helps children feel comfortable and secure. It is particularly beneficial for younger children or where the aim is to strengthen attachment and daily caregiving routines.

Escorting and Transport

Familia Hub provides safe and reliable transport for children to and from contact sessions. All transport is carried out by trained and vetted staff who prioritise children’s safety, comfort and emotional wellbeing. Practitioners ensure that transitions are calm, predictable and child‑centred; and they remain alert to any safeguarding concerns that may arise during travel.

Welfare Visits

Familia Hub welfare visits servicesare short, focused visits designed to confirm a child’s immediate safety, presentation and wellbeing.

These visits are often directed by the court or requested by professionals where there are concerns about a child’s circumstances. Practitioners provide clear, factual observations and highlight any issues that require further action.

Family Support Work

Our Family support serviceswork focuses on strengthening parenting capacity through practical guidance, relational support and behavioural strategies.

Practitioners work alongside parents to develop routines, establish boundaries, improve communication and enhance emotional attunement. This service is tailored to each family’s needs and aims to promote sustainable, positive change within the home environment.